What to Expect & Service Scope Notes

Most services are straightforward, and the quoted price usually covers the normal scope described in the estimate. This page is here to clarify what is typically included, what may require separate pricing, and how I handle unusual conditions if they come up.

My goal is to keep things clear and avoid surprises. Minor unexpected items are often simple enough to handle during the visit, but anything that would substantially change the scope, price, or risk will be discussed before I proceed.

Window Cleaning

For full-service (inside and outside) window cleaning, the standard scope generally includes:

  • Cleaning the home’s windows and exterior glass doors, inside and outside

  • Washing the screens

  • Wiping frames, sills, and tracks where accessible

Exterior-only service includes the outside glass, exterior-accessible screens, and exterior-accessible frames, sills, and tracks. Customer may collect interior-access screens and stack them outside for cleaning.

Some glass or structures may require separate pricing unless they are specifically listed in the estimate. Examples include:

  • Skylights, roof glass, solar tubes, or light tubes

  • Sunroom, patio-cover, or atrium glass panels

  • Detached structures, guest units, sheds, pool houses, or separate buildings

  • Interior-only glass such as mirrors, shower glass, cabinet glass, glass railings, or interior French doors

Standard window cleaning removes normal dirt, dust, pollen, cobwebs, and general environmental buildup. Some conditions may require extra time, specialized products, or separate treatment, including:

  • Heavy hard water staining or mineral deposits

  • Paint, stucco, silicone, adhesive, or construction residue

  • Sap, heavy pollen, insect residue, organic drip spots, or other bonded surface deposits that require individual spot treatment

  • Artillery fungus / shotgun spores, which are often extremely difficult to remove and are not included with standard window cleaning

  • Oxidation, screen burn, or staining that has bonded to the glass

  • Fogging, moisture, Low-E coating deterioration, or staining between double-pane glass

  • Glass that has been etched or permanently damaged

In these cases, I can explain the options before doing any additional work. Sometimes the goal is improvement or mitigation rather than perfect restoration.

Skylights, Roof Glass & Sunroom Panels

Skylights, roof glass, sunroom panels, patio-cover panels, and atrium glass can vary quite a bit from home to home.

Some are standard glass skylights. Others are acrylic or polycarbonate panels, solar tubes, light tubes, or translucent patio-cover panels. These areas may require separate pricing depending on access, material type, roof safety, and the amount of buildup.

Acrylic or polycarbonate panels usually need gentler cleaning than standard glass. I generally do not walk on sunroom or patio-cover roof panels unless they are clearly designed for foot traffic.

If skylights or roof glass are included in your estimate, the scope will be listed directly in the estimate. If they are not listed, I’m happy to review them and provide pricing.

Solar Panel Cleaning

Solar panel cleaning is usually done with a water-fed brush and purified water.

This is intended to remove normal dust, pollen, bird droppings, ash, and general buildup from the panel surface. I do not diagnose electrical production issues, inverter problems, or system performance problems.

Some conditions may require additional discussion, including:

  • Heavy sap, paint, or construction residue

  • Lichen or organic growth that does not release with normal brushing

  • Unsafe roof access

  • Panels on fragile, steep, or difficult roof areas

If I see anything unusual, I’ll discuss it before proceeding.

Gutter Cleaning & Downspout Flushing

Standard gutter cleaning generally includes removing loose debris from the gutters. Downspout flushing is included when listed in the estimate.

Gutter cleaning does not automatically include repair work or diagnosis of larger drainage issues. Separate discussion may be needed for:

  • Gutter guards or screens

  • Buried drain lines

  • Existing leaks or loose gutters

  • Improper gutter slope

  • Roof or fascia damage

  • Downspouts that are clogged below ground level

If I notice a visible issue while cleaning, I’m happy to point it out and discuss options.

Pressure Washing

Pressure washing is most commonly used for driveways, patios, walkways, and pavers.

It can make a major visual improvement by removing surface dirt, algae, mildew, and general buildup. However, some stains may improve without disappearing completely, including:

  • Oil stains

  • Rust stains

  • Paint

  • Tannin stains from leaves or wood

  • Efflorescence or mineral deposits

  • Deep staining that has soaked into porous concrete or pavers

Some surfaces are not good candidates for aggressive pressure washing. Delicate coatings, older concrete, soft stone, painted surfaces, wood, and certain patio or balcony surfaces may require lower pressure, chemical treatment, or may not be appropriate to clean with pressure washing.

I’ll choose the safest reasonable method for the surface and discuss any concerns before proceeding.

Screen Repair

Screen repair can include mesh replacement, corner replacement, or building a new screen frame depending on the condition of the existing frame.

A mesh-only repair assumes the existing frame is still reasonably straight and usable. If a frame is bent, twisted, badly aged, or no longer fits correctly, replacing the mesh may improve the screen but may not make it look or function like a new frame.

Pet-resistant mesh is stronger and more durable, but it is thicker and usually looks a little darker or less transparent than standard fiberglass mesh.

Sliding screen doors may also have roller, handle, latch, or track issues that are separate from mesh replacement.

Access, Safety & Preparation

Most normal furniture and access issues can be worked around. Before interior window cleaning, it is helpful to take a quick look around the windows for fragile items, crowded sills, or large furniture that substantially blocks access.

There is usually no need for major rearranging. If mobility is an issue, I’m happy to help with lighter items when I arrive.

Some access situations may require discussion before proceeding, including:

  • A large number of heavily blocked windows

  • Unsafe ladder or roof access

  • Fragile roof materials

  • Sunroom or patio-cover roof panels

  • Locked gates or limited exterior access

  • Pets that may try to escape

I handle screens carefully, but older screens can sometimes be brittle, stuck, torn, or already weakened from age and sun exposure. If a screen is especially fragile or damaged, I may recommend leaving it in place or discussing repair options separately.

Scheduling, Payment & Communication

For most appointments, I’ll send a courtesy reminder before the visit with the planned arrival window and any helpful preparation notes.

Payment options typically include:

  • Cash

  • Check

  • Zelle

  • ACH

  • Credit card

  • Apple Pay